AWS launches a new AI agent platform specifically for healthcare

Amazon Web Services announced Thursday the launch of Amazon Connect Health. This AI agent-powered platform is meant to help healthcare organizations automate repetitive administrative tasks, including appointment scheduling, documentation, and patient verification, among other things.

Amazon Connect Health is HIPAA-eligible and connects with electronic health record (EHR) software. The platform is currently partnered with EHR software providers, data integrators, and patient engagement companies, the company said. This move is not the cloud giant’s first in the healthcare space, and it comes at a time when AWS is increasingly looking to grow its footprint in the $5 trillion U.S. healthcare industry. The company launched Amazon Comprehend Medical, a HIPAA-eligible natural language processor for unstructured medical data, in 2018, and it launched Amazon HealthLake in 2021 which is HIPAA-eligible Fast Healthcare Interoperability Resources (FHIR) infrastructure used to organize health data. The company also launched HealthOmics, a bioinformatics workflow, in 2022. Still, it is its first major product offering AI agents — software that completes complex tasks on behalf of a human — within a regulatory compliant platform.

Amazon Connect Health works with existing clinician software to manage the administrative workflow of providers, like medical history reviews, medical coding, and clinical documentation, the company said.

Amazon Connect Health currently offers patient verification and ambient documentation. Appointment scheduling and patient insights are in preview, and medical coding and other features are set to roll out to customers later. The software costs $99 a month per user for up to 600 encounters a month — AWS said most primary care physicians have up to 300 encounters a month.

An Amazon Web Services spokesperson did not immediately respond to TechCrunch’s requests for additional information regarding testing and timeline. Techcrunch event Disrupt 2026: The tech ecosystem, all in one room Your next round. Your next hire. Your next breakout opportunity. Find it at TechCrunch Disrupt 2026, where 10,000+ founders, investors, and tech leaders gather for three days of 250+ tactical sessions, powerful introductions, and market-defining innovation. Register now to save up to $400. Save up to $300 or 30% to TechCrunch Founder Summit 1,000+ founders and investors come together at TechCrunch Founder Summit 2026 for a full day focused on growth, execution, and real-world scaling. Learn from founders and investors who have shaped the industry. Connect with peers navigating similar growth stages. Walk away with tactics you can apply immediatelyOffer ends March 13. San Francisco, CA | October 13-15, 2026 REGISTER NOW Outside of its cloud business, Amazon has made several large moves into the healthcare space in recent years. The retail giant purchased online pharmacy PillPack in 2018 for around $1 billion and primary care company One Medical in 2022 for $3.9 billion. The company has since integrated parts of those businesses into its larger retail and brick-and-mortar operations, including same-day prescription delivery and same-day virtual doctor visits for kids. Using AI to reduce administrative burden in the healthcare industry — where Amazon Connect Health is focusing — has been a popular target for startups even before the current AI wave. For example, Regard, founded in 2017, uses AI to take notes for doctors during sessions and goes through patient data to help reduce administrative burnout. Notable is another startup founded in 2017 that uses AI to reduce burnout by automating intake and scheduling. Larger AI companies have recently moved quickly into that space. In January, OpenAI released ChatGPT Health, a version of its chatbot tailored to answer health questions. Anthropic announced its own healthcare-focused product, Claude for Healthcare, just one week later. Like OpenAI’s product, Claude for Healthcare gives medical advice to consumers but more like Amazon Connect Health, it also includes tools for medical professionals. Claude for Healthcare and OpenAI’s enterprise healthcare services are built to work with HIPAA-compliant products, while ChatGPT Health is consumer-facing and not HIPAA-compliant, according to the companies. Topics AI, AI agents, Anthropic, artificial intelligence, AWS, Biotech & Health, Enterprise, healthcare, OpenAI, TC, United States Rebecca Szkutak Senior Reporter, Venture Becca is a senior writer at TechCrunch that covers venture capital trends and startups. She previously covered the same beat for Forbes and the Venture Capital Journal. You can contact or verify outreach from Becca by emailing rebecca.szkutak@techcrunch.com.

View Bio June 9 Boston, MA Actively scaling? Fundraising? Planning your next launch?TechCrunch Founder Summit 2026 delivers tactical playbooks and direct access to 1,000+ founders and investors who are building, backing, and closing.Register by March 13 to save up to $300. REGISTER NOW Most Popular Jensen Huang says Nvidia is pulling back from OpenAI and Anthropic, but his explanation raises more questions than it answers Connie Loizos Anthropic CEO Dario Amodei calls OpenAI’s messaging around military deal ‘straight up lies,’ report says Amanda Silberling ChatGPT uninstalls surged by 295% after DoD deal Sarah Perez Users are ditching ChatGPT for Claude — here’s how to make the switch Lauren Forristal MyFitnessPal has acquired Cal AI, the viral calorie app built by teens Julie Bort Anthropic’s Claude reports widespread outage Ram Iyer The trap Anthropic built for itself Connie Loizos