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Klaviyo, Inc. (KVYO) Presents at Morgan Stanley Technology, Media & Telecom Conference 2026 Transcript

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Klaviyo’s leadership addressed growth sustainability at the 2026 Morgan Stanley conference, with co-CEOs Andrew Bialecki and Chano Fernandez highlighting how the company defied early skepticism about its market potential. The 14-year-old firm emphasized its core thesis: replacing human-driven customer interactions with AI-powered software, a shift accelerating amid broader digital transformation trends. CFO Amanda Whalen joined the discussion, underscoring Klaviyo’s resilient performance in a mixed economic environment, though specific financial metrics were not detailed in the excerpt. Analyst Keith Weiss framed Klaviyo as an underappreciated growth story, noting its ability to expand beyond initial perceptions of limited scope since its 2023 IPO. The session focused on long-term strategy rather than short-term results, positioning Klaviyo as a key player in the evolving martech landscape driven by automation and AI.
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SA Transcripts158.82K FollowersFollow5ShareSaveCommentsPlay Earnings CallPlay Earnings Call Klaviyo, Inc. (KVYO) Morgan Stanley Technology, Media & Telecom Conference 2026 March 4, 2026 5:35 PM EST Company Participants Andrew Bialecki - Co-Founder, Co-CEO & ChairpersonLuciano Fernandez Gomez - Co-CEO & DirectorAmanda Whalen - Chief Financial Officer Conference Call Participants Keith Weiss - Morgan Stanley, Research Division Presentation Keith WeissMorgan Stanley, Research Division All right. Excellent. Thank you everyone for joining us. Keith Weiss, I run the U.S. software franchise here at Morgan Stanley, filling in for Elizabeth Porter, who had a beautiful baby girl. So excuse the substitution. But really pleased to be able to talk about a really exciting story, one that's been putting up really good fundamentals, not getting appreciated enough for it. I'll just tell you guys, in Klaviyo. And we have the full cast. We have Andrew Bialecki, Co-Founder and CEO; we have Amanda Whalen, CFO; and Chano Fernandez, co-CEO. So thank you all for joining us. Question-and-Answer Session Keith WeissMorgan Stanley, Research Division So 2.5 years since going public, and I think -- thus far, Klaviyo has just proven some of the initial bear cases in terms of too limited of the scope, too limited market opportunity. And maybe to phrase it as a question rather than just a statement. How have you done that? Like how have you guys been able to really sustain the durability of growth through an environment that's been mixed at best? Andrew BialeckiCo-Founder, Co-CEO & Chairperson Yes. Thanks, Keith. Look, we -- since we're, Klaviyo is now 14 years old, I think. And since we started, we just had this thesis that if you think about businesses and organizations on 1 side, and then end consumers, customers on the other. We're just going through this massive shift of, hey, it's not humans in the middle, sales reps, customer service reps, other folks. It's going to be all software and increasingly, we think, just powered by

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