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Hawaiian Airlines to Add 20-Minute Bag Guarantee in April

Benjamin Din
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Hawaiian Airlines will introduce a 20-minute baggage guarantee in late April 2026, mirroring Alaska Airlines’ long-standing policy. Passengers receive 2,500 Atmos Rewards points or a $25 flight discount if bags arrive late. The guarantee applies to checked luggage not on the carousel within 20 minutes of landing. Claimants must visit the baggage office within two hours of arrival to qualify for compensation. This change coincides with the airlines’ April 22 merger milestone, when Hawaiian flights switch to Alaska’s “AS” flight code and join the Oneworld alliance. Delta also offers a similar 20-minute guarantee, requiring claims within two hours via an online form. Both airlines may suspend guarantees for uncontrollable delays like severe weather. The policy aligns with the airlines’ integration, including their unified Atmos Rewards loyalty program launched post-merger. Alaska acquired Hawaiian in September 2024.
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Hawaiian Airlines to Add 20-Minute Bag Guarantee in April

Advertiser disclosure You're our first priority.Every time. We believe everyone should be able to make financial decisions with confidence. While we don't cover every company or financial product on the market, we work hard to share a wide range of offers and objective editorial perspectives. So how do we make money? Our partners compensate us for advertisements that appear on our site. This compensation helps us provide tools and services - like free credit score access and monitoring. With the exception of mortgage, home equity and other home-lending products or services, partner compensation is one of several factors that may affect which products we highlight and where they appear on our site. Other factors include your credit profile, product availability and proprietary website methodologies. However, these factors do not influence our editors' opinions or ratings, which are based on independent research and analysis. Our partners cannot pay us to guarantee favorable reviews. Here is a list of our partners. Hawaiian Airlines to Add 20-Minute Bag Guarantee in April The news comes as Hawaiian Airlines and Alaska Airlines plan to significantly merge their operations in April. Written by Benjamin Din Benjamin Din Lead Travel Writer & Content Strategist 11 years of experience Expertise Travel credit cards loyalty programs Benjamin Din is a lead travel writer at NerdWallet. He previously was a technology reporter at Politico, where he authored a daily newsletter covering tech and telecom policy.Benjamin loves to travel — both for work and for fun. He’s reported from three continents and visited more than 45 countries. He has written for The Wall Street Journal, Bloomberg News, The Washington Post, The San Francisco Chronicle and The (Johannesburg) Star, as well as covered two Olympics with NBC Sports.His goal is to visit a new country and a new state each year. Published in Edited by Claire Tsosie Claire Tsosie Managing Editor 11 years of experience Expertise Travel credit cards Claire Tsosie is a managing editor for the Travel Rewards team at NerdWallet. She started her career on the credit cards team as a writer, then worked as an editor on New Markets. Her work has been featured by Forbes, USA Today and The Associated Press. Published in other Published Mar 30, 2026 Fact Checked How is this page expert verified? NerdWallet's content is fact-checked for accuracy, timeliness and relevance. It undergoes a thorough review process involving writers and editors to ensure the information is as clear and complete as possible. More on our editorial rigor SOME CARD INFO MAY BE OUTDATED This page includes information about these cards, currently unavailable on NerdWallet. The information has been collected by NerdWallet and has not been provided or reviewed by the card issuer. Hawaiian Airlines flyers are getting another new perk as a result of the Alaska Airlines and Hawaiian Airlines merger. Hawaiian Airlines passengers will soon be eligible to receive Atmos Rewards points or a discount code if their checked bags do not arrive on the baggage carousel within 20 minutes of arrival. This 20-minute baggage guarantee has been a perk on Alaska Airlines' domestic flights since 2010.“In late April, Hawaiian Airlines will begin offering Alaska Airlines’ 20‑minute baggage guarantee as the airlines continue integrating their customer service systems,” an Alaska spokesperson told NerdWallet via email.To claim the guarantee, customers need to contact a customer service agent at the airport baggage office within two hours of arrival. Eligible passengers can then choose between 2,500 Atmos Rewards bonus points or a $25 discount code for a future Alaska or Hawaiian flight.While Alaska didn’t specify an exact date in late April, there will be multiple changes happening around the time. Hawaiian Airlines is expected to officially join the Oneworld alliance before the end of April. The airlines have also highlighted April 22, 2026, as a major technical milestone for the merger. That’s also when Hawaiian flights are set to adopt the “AS” code before the flight number, as opposed to the long-standing “HA” code.Even though Alaska acquired Hawaiian in September 2024, there has been significant ongoing work behind the scenes to integrate the two airlines, including the creation of their joint loyalty program, Atmos Rewards. Alaska isn't the only airline with a delayed baggage perk.

Delta Air Lines also offers a 20-minute baggage guarantee for domestic flights, and it functions similarly to Alaska’s program. However, the process is a little simpler: Passengers need to fill out an online form within two hours of arrival to receive 2,500 Delta miles. The airline quietly shortened its reporting window from 72 hours to two hours earlier this year, matching Alaska’s requirement.Both airlines reserve the right to suspend the guarantee if issues occur outside of the airlines' control, such as severe weather.How to maximize your rewardsYou want a travel credit card that prioritizes what’s important to you. Here are some of the best travel credit cards of 2026:Flexibility, point transfers and a large bonus: Chase Sapphire Preferred® CardNo annual fee: Wells Fargo Autograph® Card Flat-rate travel rewards: Capital One Venture Rewards Credit CardBonus travel rewards and high-end perks: Chase Sapphire Reserve® Luxury perks: American Express Platinum Card®Business travelers: Ink Business Preferred® Credit Card Explore more onTravel Article sources Article sources NerdWallet writers are subject matter authorities who use primary, trustworthy sources to inform their work, including peer-reviewed studies, government websites, academic research and interviews with industry experts. All content is fact-checked for accuracy, timeliness and relevance. You can learn more about NerdWallet's high standards for journalism by reading our editorial guidelines. Back to top Related articles The Guide to Atmos Rewards By Craig Joseph What’s the Value of Alaska Airlines Points?

By Craig Joseph The Guide to Alaska Partner Airlines 2 By Sam Kemmis, Elina Geller Atmos Rewards Ascent Review: Well Worth $95 a Year By Claire Tsosie

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