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Why ‘glue work’ can finally shine in the age of AI

Financial Times
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⚡ Quantum Brief
AI advancements are elevating "glue work"—the unseen coordination tasks like scheduling, facilitating, and bridging gaps—into a recognized, high-value role in knowledge-based industries. Companies now leverage AI tools to automate repetitive glue work, freeing humans to focus on strategic alignment and complex problem-solving, per 2026 workplace studies. Hybrid AI-human models show glue work improves team productivity by 30% when AI handles logistics, while humans drive creativity and decision-making. Industries like tech and finance are pioneering "glue roles," formalizing these positions with titles like "Collaboration Architect" to reflect their growing importance. Experts argue this shift could redefine leadership, prioritizing emotional intelligence and cross-functional coordination over traditional hierarchical skills.
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