Jack Dorsey outlines how AI will change Block's org chart — and replace managers with 'player-coaches'

Jack Dorsey co-authored a blog with Roelof Botha, outlining Block's future. Bloomberg/Getty Images 2026-03-31T18:58:11.807Z Share Copy link Email Facebook WhatsApp X LinkedIn Bluesky Threads lighning bolt icon An icon in the shape of a lightning bolt.

Impact Link Save Saved Read in app This story is available exclusively to Business Insider subscribers. Become an Insider and start reading now. Have an account? Log in. Jack Dorsey and Roelof Botha outlined Block's AI future one month after its sweeping 40% layoffs. The company will have three types of roles, they wrote. "Player-coaches" will replace managers. Messages viewed by Business Insider show that some of these changes predated the layoffs. AI-generated summary Summaries are generated by an AI model trained on Business Insider's articles. AI may make mistakes or provide inaccurate/incomplete information. We're unable to load that answer right now. Please try again. What is a "mini-AGI"? How will "player-coaches" transform roles? How does AI redefine company structures? Who are the "individual contributors"? What challenges face Block's AI transition? Jack Dorsey wants AI in Block's bones. Loading audio narration... In February, Block laid off over 4,000 employees, roughly 40% of its workforce. Dorsey cited AI advances as one of the reasons for the cut. On the company's earnings call, he said that a "smaller team using the tools we're building can do more and do it better."In a blog post published on Tuesday, Dorsey and Sequoia partner Roelof Botha outlined Block's AI future. While most companies give employees AI as "a copilot," Block is aiming to become an intelligence, or a "mini-AGI." "For the first time, a system can maintain a continuously updated model of an entire business and use it to coordinate work in ways that previously required humans relaying information through layers of management," Dorsey and Botha wrote.Restructuring the company will also upend Block's org chart and put every employee into one of three roles, they wrote. First, there's the individual contributor. These employees are "deep specialists" who receive context from the model, not a manager, allowing them to make decisions "without waiting to be told what to do."Next, there's the directly responsible individual. These employees own "specific cross-cutting problems" and have full permission to pull resources from the model. Finally, there are the player-coaches. These employees replace managers and are responsible for "craft and people." Block's player-coaches both contribute individually and develop talent."There is no need for a permanent middle management layer," Dorsey and Botha wrote. "Everything else the old hierarchy did, the system coordinates." Former Block employees were referencing player-coaches before today's announcement. Business Insider viewed messages sent by current and former Block employees in a Slack group during the company's first all-hands after the February layoffs.One former employee wrote, "There is no such thing as a manager anymore, now they're a 'coach.'" Another responded: "Is it still 'player-coaches' like they called it a few weeks ago or are we down to just coaches." One Block employee quoted someone on the call saying, "Block is intelligence."It will take time to transition Block's corporate hierarchy. Dorsey and Botha wrote that the company is "in the early stages of this transition." The change will be difficult, they wrote, and "parts of it will likely break before they work." The goal, Dorsey and Botha wrote, is to make AI more than a "cost-optimization story" where leaders only cut head count and improve margins."AI doesn't augment your company," they wrote. "It reveals what your company actually is."