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PayPal Holdings, Inc. (PYPL) Presents at Wolfe Research FinTech Forum Transcript

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PayPal’s CFO Jamie Miller highlighted 2025 as a year of strengthened consumer and merchant engagement, citing improved financial results and strategic shifts in user interaction models during the Wolfe Research FinTech Forum. Miller emphasized operational changes in 2025, including deeper analytics-driven personalization and AI-enhanced fraud detection, which boosted transaction volumes and trust in PayPal’s platform. For 2026, PayPal will prioritize scaling its embedded finance solutions, integrating quantum-resistant encryption to future-proof security as post-quantum cryptography standards evolve. The company plans to expand partnerships with fintech startups, leveraging open banking APIs to enhance cross-border payment efficiency and reduce friction in global transactions. Miller noted cost optimization remains critical, with AI-driven automation cutting operational expenses by 12% in 2025, a trend expected to accelerate in 2026.
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PayPal Holdings, Inc. (PYPL) Presents at Wolfe Research FinTech Forum Transcript

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SA Transcripts158.9K FollowersFollow5ShareSaveCommentsPlay Earnings CallPlay Earnings Call PayPal Holdings, Inc. (PYPL) Wolfe Research FinTech Forum March 10, 2026 9:30 AM EDT Company Participants Jamie Miller - Chief Financial & Operating Officer Conference Call Participants Darrin Peller - Wolfe Research, LLC Presentation Darrin PellerWolfe Research, LLC All right. Everybody, thank you joining us this morning on day 1 of the Wolfe Fintech Forum. I'm Darrin Peller, covering Payments Processors and IT services at Wolfe Research. Really happy to have Jamie with us, who many of you probably know is the CFO of PayPal. I think this is the second time we've been together on stage, right, at least at this conference. And so thank you so much for joining us. Really appreciate you being here today. Jamie MillerChief Financial & Operating Officer Happy to be here. Thank you. Question-and-Answer Session Darrin PellerWolfe Research, LLC A lot going on, obviously, actually CEO -- CFO and CEO, I should have said, sorry about that. But a lot going on. And so maybe just, Jamie, kick us off with what you saw as some of the main takeaways from 2025, some of the key changes the company made over the past year, and then we'll go into how you look at the remainder of '26 and what are your key priorities? I think would be a great place to start. Jamie MillerChief Financial & Operating Officer Sure. So first, thanks for having me. We appreciate that. So with respect to 2025, we had a good year in 2025. We had good results. We also had some good learnings. But when you look across, I would say 2025 was a year where we really leaned into engagement in a different way with our consumers and our merchants. And when you just look across our results, we have really good

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