Instacart’s AI-driven pricing tool attracted attention — now the FTC has questions
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In Brief Posted: 6:23 PM PST · December 17, 2025 Image Credits:Brian Hagiwara / Getty Images Connie Loizos Instacart’s AI-driven pricing tool attracted attention — now the FTC has questions According to Reuters, Instacart is currently getting the regulatory equivalent of a throat-clearing from the FTC, which has sent the grocery delivery platform a civil investigative demand regarding its AI-powered pricing tool, Eversight. Put another way, the agency wants to know why some people are paying significantly more for their organic granola than others. The issue came to light after a study revealed that shoppers are seeing wildly different prices for identical groceries from the same stores — up to 23% higher prices in some cases. Instacart says these price tests were randomized, not ties to an algorithm that targets customers based on their browsing history. But when people are already anxious about affording eggs, that distinction probably doesn’t mean much. Dynamic pricing isn’t new or necessarily nefarious.
Harvard Business School will tell you it’s how digital platforms stay competitive. Airlines use it, hotels use it, Uber famously uses it. Companies argue that it helps balance supply and demand, maximizes profitability, and creates win-win scenarios. But there’s a difference between paying surge pricing for a ride home from the bar and paying extra for groceries (food isn’t optional). So while the investigation doesn’t prove wrongdoing, it’s hardly shocking that the FTC — which has investigated data-driven pricing strategies by other companies — is reportedly asking questions. In an economy where everyone’s feeling squeezed, AI-driven price testing of kitchen essentials was bound to attract attention. Topics Commerce, FTC, Instacart Dates TBD Locations TBA Plan ahead for the 2026 StrictlyVC events. Hear straight-from-the-source candid insights in on-stage fireside sessions and meet the builders and backers shaping the industry. Join the waitlist to get first access to the lowest-priced tickets and important updates.
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