Mobile Heartbeat® Announces Critical Voice Enhancements and First-of-Its-Kind Resiliency for its Clinical Communication and Collaboration Platform

This section is Partnership Content suppliedThe content in this section is supplied by Business Wire for the purposes of distributing press releases on behalf of its clients. Postmedia has not reviewed the content. by Business Wire Article contentNew Banyan Voice Enhancements Protect Personal-Device Privacy and Add Resiliency Designed for Mission-Critical Hospital WorkflowsSign In or Create an AccountEmail AddressContinueor View more offersArticle contentWALTHAM, Mass. — Mobile Heartbeat, the proven leader in enterprise clinical communication and collaboration (CC&C), today announced two major enhancements to its Voice module, part of the Banyan Platform: the Privacy-First Calling Bundle, designed to protect personal device privacy and drive care team adoption, and Banyan Continuity Services, a first-of-its-kind resiliency layer that safeguards communication during service disruptions. These integrated capabilities strengthen Banyan as the trusted system of action for care teams—enabling faster decisions, more secure collaboration, and resilient operations across the enterprise.Article contentWe apologize, but this video has failed to load.Try refreshing your browser, ortap here to see other videos from our team.Article contentArticle contentAdvancing Privacy in Enterprise Voice Calling Elevates the Provider and Clinician Experience While Enabling Hospital Staff to Take ActionArticle contentTop StoriesGet the latest headlines, breaking news and columns.There was an error, please provide a valid email address.Sign UpBy signing up you consent to receive the above newsletter from Postmedia Network Inc.Thanks for signing up!A welcome email is on its way. If you don't see it, please check your junk folder.The next issue of Top Stories will soon be in your inbox.We encountered an issue signing you up. Please try againInterested in more newsletters? Browse here.Article contentCommunication failures in healthcare carry serious consequences—The Joint Commission reports they are among the most frequent causes of harmful medical errors, with 67% relating to handoffs1. While messaging and documentation play important roles, voice calling remains critical when teams must rapidly align and make time-sensitive decisions — yet adoption suffers when users must share their personal cell phone numbers. That’s why Banyan Voice, designed to complement EHR workflows, now includes the Privacy-First Calling Bundle to ensure every interaction is protected with enterprise-grade privacy and security.Article contentThe bundle includes:Article contentNumber Masking – Protects clinicians by replacing personal numbers with masked identifiers within the Banyan directory.Custom Caller ID – Ability to display a designated facility or department number when a user makes a phone call—preserving privacy while maintaining professional communication.Virtual Number – Enables staff to call colleagues from personal devices through Banyan Voice without exposing their phone numbers. Recipients see the caller’s name and secure Banyan number.Article content“We believe the team that coordinates fastest delivers the safest, best outcomes,” said Bill Reid, Vice President of Product Management at Mobile Heartbeat. “The Privacy-First Calling Bundle empowers providers and clinicians to communicate confidently, knowing their personal information is protected while they collaborate quickly and effectively.”Article contentIntroducing Banyan Continuity Services: Delivering Unmatched Resiliency for the Banyan Voice PlatformArticle contentRecent large-scale service disruptions have shown health systems need safeguards that preserve essential communication when primary services fail. Mobile Heartbeat’s response to this industry challenge is Banyan Continuity Services, an innovative resiliency framework that meets healthcare’s mandate for high availability by ensuring access to directory and calling capabilities during cloud outages or regional disruptions like hurricanes.Article content“Communication must work—every time, all the time,” said Alex Horn, Senior Manager, Nursing Technologies, at HCA Healthcare. “Banyan Continuity Services is engineered to deliver exactly that; our leaders have confidence their clinical teams can continue communicating, regardless of the disruption.”Article contentArticle contentMobile Heartbeat leads enterprise clinical communication with the largest deployments, most patents, and unmatched customer success. Trusted by leading health systems nationwide including HCA Healthcare® and Corewell Health East™, Mobile Heartbeat powers over 300,000 users and continues to reinvent enterprise mobility for healthcare.Article contentTo learn more about the Banyan Voice Privacy-First Calling Bundle and Banyan Continuity Services, visit Article contentMobile Heartbeat.comArticle content.Article contentAbout Mobile HeartbeatArticle contentMobile Heartbeat is the authority for enterprise clinical communications. Our Banyan platform enables care teams to communicate across multiple modes, prioritize urgent messages, and reduce overload—empowering clinicians to focus on patients.Article contentUnlike inefficient solutions, Mobile Heartbeat delivers a fully interoperable, cloud-native platform that integrates seamlessly with EHRs, acting as the “system of action” alongside the EHR “system of documentation.”Article content1Article contentSource: The Joint Commission, “Reducing Handoff Communication Failures and Inequities in Healthcare,” August 22, 2024Article contentArticle contentArticle contentArticle contentView source version on businesswire.com: Article content https://www.businesswire.com/news/home/20251217109812/en/Article contentArticle contentContactsArticle contentMedia Contact:Article contentArticle contentKelly Elliot | Director of MarketingArticle contentArticle content(781) 238-0000Article contentArticle contentkelly.elliot@mobileheartbeat.comArticle content#distroArticle contentTrending Is a $2.75 million portfolio enough for Halifax empty nesters to retire early?

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