CareCloud, Inc. (CCLD) Discusses AI-Powered Front Desk Solutions for Modernizing Patient Phone Access in Healthcare Transcript

SA Transcripts157.4K FollowersFollow5ShareSaveCommentsPlay Earnings CallPlay Earnings Call CareCloud, Inc. (CCLD) Discusses AI-Powered Front Desk Solutions for Modernizing Patient Phone Access in Healthcare December 17, 2025 3:00 PM EST Company Participants A. Chaudhry - Co-CEO & DirectorAman HaqMaaz Siddiqui Presentation A. ChaudhryCo-CEO & Director Hello, everyone, and thank you for joining us today. I'm Hadi Chaudhry, Co-CEO of CareCloud. It's great to have you with us today. I'm also joined today by 2 key leaders from our team, Aman Haq, who heads our AI initiatives here at CareCloud; and Maaz Siddiqui, who leads product adoption, growth and innovation for stratusAI. Aman brings deep experience in AI-driven product development, including more than 5 years at Microsoft as a Senior Product Manager working on AI products, Aman works closely with our customers and product teams to ensure stratusAI delivers real-world impact at a scale. Together, we will walk you through stratusAI Desk Agent, our AI-powered front desk solution designed specifically to modernize patient phone access in health care. Over the next 30 minutes, I will share why the traditional front desk model is no longer sustainable, how AI voice agents address that challenge and what this means in very practical measurable terms for your organization. Now before we drive into the front desk challenges themselves, I would like to get a quick pulse check from the audience by conducting a quick 2 question poll. It will pop up in your chat window. This will help frame the rest of the conversation and also give you a sense of how your experience compares with others on the call. The first question is about where you are today with AI? When we say AI, we mean anything from documentation and analytics to patient engagement or operational workflows. Go ahead and select the option that best reflects your current situation. So this